Help Center
pojk — answers to all your questions
Security, deposit methods, slot games, VIP benefits — find detailed answers to the questions Bangladeshi players ask most, all in one place.
Frequently Asked Questions
We have organised the questions that come up most often when using pojk into four categories — Security & Privacy, Slots & Jackpots, VIP Program, and Deposits. Every answer is written in clear, plain English so both new and experienced players can benefit. If you cannot find the answer you need, contact our support team directly.
Questions by Category
Security & Privacy
Absolutely not. No pojk staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or bank password. If anyone requests this information — by phone, chat, or message — it is a scam. Disconnect immediately and report it to our official support.
Always check that pojk.lat appears in your browser's address bar. Fake sites often use names like "pojk-bd.com", "pojk88.net", or similar lookalikes. Also check that the URL starts with https:// and that a padlock icon is visible. If in doubt, type pojk.lat directly into your browser — do not click any unfamiliar links.
A strong password should be at least 10 to 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not reuse your pojk account password on any other app or site. Make a habit of changing your password regularly, and think carefully before saving it on any device.
If you notice any unfamiliar logins or transactions on your pojk account, change your password right away. Then contact us via live chat or email ([email protected]) — our 24/7 support team will help secure your account. The sooner you report it, the better. Our team can temporarily lock the account and investigate if needed.
pojk treats the protection of your personal information as a top priority. Under our privacy policy, your data is used only for payment processing and service improvement. No information is shared with third parties for advertising or marketing purposes. Read our privacy policy for full details.
Slots & Jackpots
RTP stands for Return to Player — it is a theoretical average showing what percentage of total bets a slot game pays back to players over the long term. It does not guarantee the outcome of any single session; rather, it is calculated from the statistics of millions of rounds. Generally, the higher the RTP, the more player-friendly the game is considered to be.
Volatility describes how a slot distributes its payouts. High-volatility slots pay out large wins less frequently, making them better suited to patient players with larger bankrolls. Low-volatility slots pay out smaller wins more often, which helps your balance last longer. It is worth understanding your own playing style before choosing a slot.
Yes, many slot games on pojk offer a demo or free-play mode. No real money is required — you play with virtual credits to get familiar with the game's mechanics, features, and bonus rounds. However, any winnings in demo mode cannot be withdrawn; you need to play with real money to win real payouts.
In a progressive jackpot game, a small portion of every bet goes into a central pool. The more players wager, the larger the pool grows. When specific jackpot symbols or features are triggered, one lucky player wins the entire accumulated prize. After that, the pool resets to zero and starts building again.
In most slots, free spins are triggered when a specific number of scatter symbols land on the reels at the same time — usually three or more. No money is deducted from your main balance during free spins, but any winnings earned count as real. In some games, free spins can also retrigger while the feature is already active.
VIP Program
pojk has four VIP tiers in total — Bronze, Silver, Gold and Platinum. Bronze is the entry-level tier, while Platinum is the highest and most rewarding. Players at each tier enjoy different benefits and weekly cashback.
Weekly cashback rates vary by tier: Bronze — up to 0.2%, Silver — up to 0.5%, Gold — up to 0.8%, and Platinum — up to 1.0%. Each week, cashback is calculated based on eligible net losses and credited to your account on a set day.
Your VIP progress is tracked automatically as you play. The more regularly you enjoy games on pojk, the faster you will have the opportunity to reach the next tier. Once you hit a specific milestone, our system upgrades your tier automatically and notifies you.
In addition to higher cashback, players at higher VIP tiers can receive priority support, exclusive promotional offers, faster withdrawal processing, and invitations to special events. Gold and Platinum members generally also enjoy the benefit of a dedicated account manager.
Once weekly cashback is credited to your account, it may either need to meet a specific wagering requirement or can be withdrawn directly, depending on the type of cashback. Check the VIP section of your account or contact the support team for the exact terms.
Deposits
pojk currently supports four deposit methods — bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla, BRAC Bank, or Islami Bank can be used. All methods are secure and can be completed easily from a mobile device.
Log in to your pojk account, go to the Deposit section, and select bKash. Open your bKash app and send payment to the special merchant number we provide using the "Payment" option. Once the payment is complete, enter the transaction ID you received into the portal. Your balance is usually updated within a few minutes.
Depositing with Nagad is just as straightforward as with bKash. On the Deposit page, select Nagad and send a "Payment" to the Nagad number shown, either through your Nagad app or by dialling *167#. Save your transaction number and enter it in the designated field. Once successfully verified, your pojk balance will be updated.
The minimum deposit amount on pojk is ৳500 — this applies to all methods, whether you use bKash, Nagad, Rocket, or bank transfer. The minimum withdrawal amount is also ৳500.
pojk does not normally charge any additional fee for deposits. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges — this depends entirely on that provider's policy. It is a good idea to check your payment app's fee schedule before making a deposit.
pojk generally processes withdrawal requests within 1 hour. However, during periods of high transaction volume or for bank transfers, additional processing time on the recipient bank's side may apply. If you experience any issues, our support team is always ready to help.
Still have questions?
Talk to us directly
If you did not find the answer you were looking for on this FAQ page, do not worry — pojk's support team is available 24 hours a day, 7 days a week. Reach us via live chat or email in both Bengali and English, and you will get a quick resolution.
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