Your Privacy Is Our Priority

Introduction & General Information

pojk is a safe and reliable online gaming platform operated for players in Bangladesh. We take the privacy of your personal information very seriously and make every effort to protect your data.

This privacy policy describes what types of information we collect when you use pojk's website and services, how that information is used, with whom it may be shared, and what rights you have over your information. By using this website, you are considered to have given your consent to the terms of this privacy policy.

This policy applies to pojk's website (pojk.lat), the mobile browser version, and all services provided through them. We may update this policy from time to time, and you will be notified of any significant changes.

What Information We Collect

pojk may collect the following types of information. Each type of information is collected for a specific purpose and is used only where relevant.

2.1 Information You Provide Directly

What you provide yourself when you create an account or use services at pojk:

• Full name and date of birth (for age verification)
• Email address and contact information
• Details of your preferred payment method (bKash, Nagad, Rocket, or bank account information)
• Documents submitted for identity verification
• Records of communication with the support team

2.2 Automatically Collected Information

Information collected automatically while you use pojk:

• IP address and device identifiers
• Browser type and operating system
• Time spent on the platform and pages visited
• Game play history and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from payment processors (such as bKash, Nagad, Rocket) or identity verification services. This information is used solely for transaction verification and fraud prevention.

Purpose of Using Information

pojk uses your personal information for the following purposes. Only the information necessary for each purpose is used.

3.1 Service Delivery and Operations

• Account creation and management
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Storing gaming history and transaction records
• Providing customer service and support

3.2 Ensuring Security and Compliance

• Identity verification and age confirmation (21+)
• Prevention of fraud, money laundering, and irregular activity
• Account security and prevention of unauthorized access
• Implementation of responsible gaming policies

3.3 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues on the platform
• Developing new features and services
• Providing a personalized gaming experience

3.4 Communication and Providing Information

• Sending transaction-related notifications
• Important account-related updates
• Promotional messages (subject to your consent)
• Notifications of policy changes

Information Sharing and Disclosure

pojk does not sell your personal information to third parties. However, we may share limited information in specific circumstances.

4.1 Service Provider Partners

We work with certain trusted third-party service providers to operate our services safely and smoothly. These include:

• Payment processors: bKash, Nagad, Rocket, and relevant financial institutions for managing bank transfers
• Game software providers: Technology partners required for operating games
• Identity verification services: To complete the KYC (Know Your Customer) process
• IT and cloud services: For data storage and processing

All these partners work with us under strict confidentiality agreements and may only use your information for the specified purposes.

4.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• To comply with orders or directives from a competent court
• To fulfill legitimate requests from government authorities
• To assist in investigations into financial crime or fraud
• To protect our legal rights

Cookies & Tracking Technologies

pojk's website uses cookies and similar technologies to function properly. A cookie is a small text file stored in your browser or on your device.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and keep core services running. Without these cookies the platform will not work properly.
• Functionality cookies: To remember your preferences and settings, such as language selection or screen layout.
• Analytics cookies: Used to understand how users interact with the platform in order to improve service quality. Data is analyzed anonymously.

5.2 Cookie Controls

You can limit or disable cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the platform. The method for changing cookie settings varies by browser; detailed instructions can be found in your browser's help section.

Data Security Measures

pojk applies industry-standard security measures to keep your personal information safe. Data security is ensured on our platform using the latest technology.

6.1 Technical Security

• SSL encryption: All data transfers between you and our servers are secured through TLS/SSL encryption.
• Database encryption: Stored sensitive data is kept in encrypted form.
• Firewall and intrusion detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular security audits: Security vulnerabilities are systematically identified and resolved.

6.2 Operational Security

• Access to data is restricted to authorized personnel only (Least Privilege principle)
• Regular data protection training provided to staff
• Rapid response plan in the event of a data breach
• Verification of security standards of third-party partners

Your Rights and Choices

You have certain important rights over your personal information. pojk respects these rights and helps you exercise them.

7.1 Right to Access Information

You can find out at any time what information we have stored about you. To do this, you will need to send a request to [email protected].

7.2 Right to Correct Information

If there is any error in the information stored about you, you can request a correction. This can be done through account settings or by contacting the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing financial transactions.

7.4 Right to Object to Processing

You have the option to opt out of receiving marketing communications at any time. This can be done via the unsubscribe link at the bottom of email messages or by contacting [email protected].

7.5 Right to Data Portability

If you wish, you can request a copy of the information stored about you in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team by email: [email protected]. We will process your request as quickly as possible.

Payment & Financial Information Security

pojk pays special attention to protecting financial transactions and payment information. Deposits and withdrawals on our platform can be made via bKash, Nagad, Rocket, and bank transfer.

8.1 Payment Information Processing

During payment, your financial details are processed directly through the secure systems of the relevant payment provider. pojk never stores full card numbers or complete mobile banking PINs.

8.2 Transaction Records

A record of every deposit and withdrawal transaction is kept. This is necessary for resolving disputes, preventing fraud, and meeting legal obligations. Withdrawals are generally processed within 1 hour.

8.3 Fraud Prevention

We use automated systems to detect suspicious transactions. These systems help keep your account and funds secure. If unusual activity is detected, we may contact you.

Protection of Minors

pojk provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification is completed at the time of registration. If we learn that a user is under 21, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using pojk, please let us know at [email protected].

Policy Changes & Contact

10.1 Policy Updates

pojk may update this privacy policy as needed. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes indicates your agreement to the updated policy.

The latest version of this policy will always be available on this page.

10.2 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our support team will handle any privacy-related requests with care and efficiency.